Refund policy

1. Return Eligibility

• Products can be returned within 3 days of delivery.
• The product must be unused, unworn, and in its original condition.
• All original tags, packaging, invoices, and accessories must be included.
• Returns requested after 3 days from the delivery date will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Products showing signs of use, damage, or alteration.
• Customized or personalized products.
• Products purchased during clearance, final sale, or special promotional offers (unless received damaged or defective).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact us within 24 hours of delivery.
• Share clear photos/videos of the product and packaging.
• After verification, a replacement or refund will be processed.

4. Refund Process

• Once the returned product is received and inspected, the refund will be approved.
• Approved refunds will be processed within 24 hours.
• Refunds may be issued to:
  • Original payment method, or
  • Dravio Studio Store Wallet (if applicable).

5. Exchange Policy

• Exchanges are subject to product availability.
• If the requested product is unavailable, a refund or store credit will be provided.

6. Return Shipping

• In case of damaged, defective, or incorrect products, return shipping charges will be borne by Dravio Studio.
• For all other eligible returns, shipping charges may be deducted from the refund amount.

7. Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once an order has been shipped, cancellation requests cannot be accepted.

8. Contact Us

For any return or refund queries, contact us:

Dravio Studio
📧 Email: info.draviostudio@gmail.com
📞 Phone: +91 9996746752